Frequently Asked Questions
Everything you need to know about shopping with Alexander Jane Boutique.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Processing time at our boutique usually takes 1-2 business days before your package is handed to the carrier.
What is your return policy?
We accept returns for store credit or exchange within 14 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached to be eligible for a return.
Do you offer international shipping?
Currently, Alexander Jane Boutique ships exclusively within the United States and Canada. We are looking to expand our shipping zones in the near future.
How do I know which size to choose?
Each product page features a specific size guide. Since we curate items from various designers, we also include 'Fit Notes' in the description to tell you if an item runs small, large, or true to size.
Can I change or cancel my order after it's been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Shop Pay Installments.